Quality

We go beyond the basics and are not content with simply meeting minimum project’s quality requirements.

PERSPECTIVES

01. Overview
02. Beyond ISO Certification
03. Driven Policy

Overview

01

Black Cat has developed its expertise since its establishment in 1981. In keeping with our commitment to QA/QC standards, we are 100% committed to providing quality services for our clients and continue to achieve a high standard of Quality in everything we do through efficient utilization of resources.

Only by providing an outstanding service and product quality will we achieve our aims of long-term success and sustained improvements.

Mohamed Mansour
Qa/Qc Manager

Beyond ISO Certification

02

Our commitment to quality goes far beyond ISO certification. We go beyond the basics and are not content with simply meeting minimum project’s quality requirements.

This is why we utilize only the most reliable and knowledgeable personnel to ensure the implementation of the highest quality standards. We also ensure the execution of extensive procedures for quality control, in addition to keeping our clients fully informed of all non-conformance’s and corrective actions.

_ ISO 9001:2015
Black Cat aims to implement a management system that complies with the international standard of QUALITY MANAGEMENT SYSTEM ISO 9001:2015.

It also includes a commitment to meet the requirements of our clients, learn from customers feedback, as well as legal and regulatory requirements. Also, to continual development of the system and helping to ensure it remains effective.

Driven Policy

03

It is the policy of Black Cat to provide high standards of Quality in everything we do with required specifications and on time delivery through efficient utilization of resources.

_ What we believe
is that its market expects a continually improving service. We aim to continually improve the service we provide to meet our client’s requirements and to produce finished work that we can justifiably be proud of.

_ Policy Outline
Our Quality Policy is defined and strongly driven by the following management principles and behaviors:

01

Build a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and the needs of their customers as well.

02

Achieve our commitments for quality, cost, and schedule.

03

Develop staff competencies, creativity, empowerment and accountability through appropriate development programs and show strong management involvement and commitment

04

Black Cat strives to be the best provider of EPIC in the industry. Through the use of these guiding principles, everyone in Black Cat is accountable for fully satisfying our customers by meeting or exceeding their needs and expectations with best-in-class solutions and services.

05

Our goal is 100% customer satisfaction 100% of the time.

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